Ongoing Support When You Need It
Our managed service contracts provide predictable, reliable network support tailored to your organization’s requirements. Choose from flexible engagement models designed to complement your internal IT capabilities.
Contract Options
Essential Support
Ideal for organizations with capable internal teams who need expert backup:
- Business hours support (8x5)
- 4-hour response time SLA
- Access to engineering expertise
- Documentation maintenance
Professional Support
Comprehensive coverage for mission-critical environments:
- Extended hours support (16x7)
- 2-hour response time SLA
- Monthly proactive reviews
- Configuration backup and management
- Priority escalation path
- Vendor liaison services
Enterprise Support
Maximum coverage for 24x7x365 operations:
- Round-the-clock support (24x7x365)
- 1-hour response time SLA
- Weekly proactive monitoring reviews
- On-site support allocation
- Emergency change implementation
- Annual architecture review
What’s Included
All service contracts include:
- Ticketing System Access — Track and manage all requests
- Knowledge Base — Documentation specific to your environment
- Change Management — Controlled implementation of updates
- Escalation Procedures — Clear paths to senior engineers
- Regular Reporting — Monthly reports
Custom Agreements
Don’t see exactly what you need? We create custom service agreements tailored to your specific requirements, compliance needs, and budget constraints.
Contact us to discuss how we can support your network infrastructure.